Grievance Redressal Index 2022

● Published by the Department of Administrative Reforms and Public Grievances (DARPG). 

● Unique Identification Authority of India (UIDAI) has topped amongst all Ministries/ Departments for resolving Public Grievances. 

● UIDAI has been a top performer in resolution of cases received through the Centralized Public Grievance Redress and Monitoring System (CPGRAMS). 

● Dimensions of index:

1) Timely Disposal of Grievance Redressal

2) Quality Disposal of Grievance Redressal

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- About UIDAI 

● Statutory authority established in 2009. 

● Works under the jurisdiction of the Ministry of Electronics and Information Technology. 

●UIDAI is mandated to assign a 12-digit unique identification (UID) number (Aadhaar) to all the residents of India.